Phoenix Still Lands Badly with Customer Care
Problems in Air China Phoenix Miles Portal I have written in to Air China to express unhappiness over Air China Phoenix Miles Service standards. The note below is an edited version of an email sent to Air China service centre and bears testimony to the amount of effort used in trying to resolve ticketing and Phoenix Miles issues with Air China. Other episode have previously occurred but only the most recent encounters are given herein. The matter concerns the perpetual problem of wrong passenger name record, not correctly capturing Phoenix Miles during check-in process and the inability to update Phoenix Miles post trip and obtain information from the portal. Further to this, there is the problem of not being able to transfer Phoenix Miles to other Star Alliance Member account. Air China has changed its policy unannounced of retrospective crediting of Phoenix Miles from 6 months to 14 days (Notification dated 17 Feb 2012 on Phoenix Miles) resulting in some legs of journeys being